ZurixHow can we help?
Answers to the questions clients ask most. Zurix is not a licensed bank; all balances are play money.
Accounts
How do I open an account?
Choose Open account, enter your name, e-mail and a password of at least 12 characters. A private and a savings account are opened immediately.
Where do I find my account and routing number?
Every account shows its 12-digit account number, the Zurix routing number 998080802 and its IBAN on the Overview and Accounts pages, and under Payments → Your details.
Can I open more accounts?
Yes. In e-banking go to Accounts → Open another account. You can hold up to six accounts and rename them at any time.
How is savings interest paid?
Savings accounts earn 0.15% per year, credited on the first day of every month based on your balance.
Payments
How do I pay someone?
Go to Payments → To another person and enter their routing and account number (or IBAN). We show the account holder's name before you send, so you can catch mistakes. Payments between Zurix clients arrive instantly.
Can I schedule or repeat a payment?
Yes. Choose "Schedule or repeat" in the payment form to pay once on a future date, or every week or month. Scheduled payments run at 08:00 on the due day; you can pause, resume or cancel them under Payments → Scheduled payments.
What happens if there is not enough money for a scheduled payment?
The payment is not made and you receive a notification. Recurring payments try again on their next due date.
Can I send money to another bank?
No. Zurix only moves play money between Zurix accounts. Routing numbers other than 998080802 are rejected.
Cards
My card is lost or stolen. What do I do?
In e-banking open Cards, choose the card and select Report lost or Report stolen. The card is blocked straight away and you can order a replacement with a new number.
Can I pause my card instead?
Yes. Lock card freezes all payments until you unlock it. You can also switch off online payments, contactless, ATM withdrawals or use abroad individually.
Security
How do I turn on two-factor authentication?
Settings → Two-factor authentication. Scan the QR code with an authenticator app and enter the code it shows. Keep the recovery codes somewhere safe.
I see a sign-in I do not recognise.
Change your password in Settings straight away. This signs out every other device. Then turn on two-factor authentication and check the security activity log.
Will Zurix ever ask for my password?
Never. We will not ask for your password or codes by e-mail, SMS or phone. Only sign in at zurixbank.com.
Your data
How do I download or delete my data?
Settings → Privacy & data. Download a complete copy as a file, or close your account to erase your profile, accounts and history permanently. See the privacy notice.